Help & Support

How can we help you ?

ProRealTime Help

Help videos

More than 50 short videos grouped by theme.

User manual

Detailed explanations of ProRealTime's features.

Launching problem?

Easily resolve any problem you may encounter.

Make your platform faster

Tips and tricks to get the most of your platform.

Can't find the answer to your question?

Contact customer support

Minimum requirements to use ProRealTime

Compatible Operating Systems

Windows 11, 10, 8
macOS 10.14 (year 2018) or above
Up to date & stable Linux distribution
(eg. Ubuntu, Debian, etc)

Other requirements

  • A high speed Internet connection (wired connection recommended)

Connection

Wired connection

Recommended

  • A modern Web browser (ex: Firefox, Chrome, Internet Explorer, Safari)

ProRealTime WEB is compatible with Firefox

Firefox

ProRealTime WEB is compatible with Google Chrome

Chrome

ProRealTime WEB is compatible with Microsoft Edge

Edge

ProRealTime WEB is compatible with Safari

Safari


  • A screen resolution of at least 1280x1024

Resolution

1280 1024

Minimum

  • 2 GB of RAM memory minimum

Complete

8 GB

recommended

Premium

16 GB

recommended

Trading may expose you to risk of loss greater than your deposits and is only suitable for experienced clients who have sufficient financial means to bear such risk. No information on this site is investment advice or a solicitation to buy or sell any financial instrument.