Contact us
You can call us at +44 20 3868 8510
If you encounter an issue with ProRealTime Web, you can send a technical report directly from the app.
This will allow our support team to analyse the situation faster to provide assistance.
To send a technical report from your ProRealTime Web app:
- Click on the "Support" icon located at the bottom right of the app.
- Explain the issue you are having in the text box, giving as much details as possible.
- Click on "Send report".
If you encounter an issue with ProRealTime Mobile, you can send a technical report directly from the app.
This will allow our support team to analyse the situation faster to provide assistance.
To send a technical report from your ProRealTime Mobile app:
- Click on the "..." icon from lower right of the screen.
- Select "Support".
- Explain the issue you are having in the text box, giving as much details as possible.
- Click on "Send report".
Close a position and/or cancel an order:
Below you will find instructions on how to contact the account-holding broker, which are particularly useful in emergencies.
If you need to close a position or cancel an order by phone, you may also call Interactive Brokers at the numbers listed below.
During this call, you will need to provide your account number (typically in the UXXXX format) as well as your Account Management login ID.
Phone: (Monday to Friday, London time)
- before 8:00 a.m.: +852 2156 7999
- from 8 a.m. to 5 p.m.: +41 41 562 0902
- after 5 p.m.: +1 203 618 7791
Please note that orders placed by telephone are subject to additional fees.
- Follow the instructions available at the following link: https://www.help.saxo/hc/en-us/articles/360001255683-How-do-I-request-support